Complaint procedure
Our aim is to provide excellent service. If for any reason you don’t think we are achieving this please let us know so that we can put it right.
Step 1: Contact Us
In the first instance, please contact us by using our contact form, or by post (see below) and we will contact you to agree a course of action.
By post to
Customer Service Department, Health Team Ltd, 527 Moseley Road, Balsall Heath, Birmingham, United Kingdom B12 9BU
Step 2: Escalate the issue
If you're not satisfied with our response, please ask for the matter to be considered again. You have the option to discuss the issue with a member of the knowmalaria team.
Step 3: Contact the Managing Director
If after contacting us you feel we still haven't resolved your complaint satisfactorily, please write (or use the contact form) to knowmalaria’s Managing Director at the address above.